Broadlink Smart Home MP2 WiFi Smart Socket Power Strip USB Plug Outlet AU UK US EU Adapter 4G APP Remote Control Fast Charging
– FAQ –
Q1. Does it need to work with a specific gateway/controller?
No. BroadLink products will link to your home Wi-Fi router to work – Users do not need to purchase a specific gateway.
Q2. How to download the e-Control APP?
METHOD 1:Search “e-Control” on APP Store or Google Play, download and install the e-Control app.
METHOD 2: Scan QR code from package box / user guide or visit //upgrade.broadlink.com.cn/getapp to download and install the app.
Q3. How to protect my device and avoid being searched by others?
Only the person who knows your Wi-Fi password and connect to the same Wi-Fi is able to search the device. You can lock an enhanced security in e-Control APP.
Q4. Can I control BroadLink devices when I am away from home?
Yes. You can control the devices from anywhere at any time from your phone via Internet.
Q5. Will the device settings lost when my phone has no network connection or it is powered off?
No. Once the settings are done, the devices can work independently without the APP running on phone.
Q6. What is the difference Black Bean, RM Pro?
Thanks for your questions,they can both make your home smarter and convenient,but they have different supplier field.Black bean is an intelligent infrared remote control, which can match and control the infrared remote control such as air conditioners, TV sets,audio equipment and so on. RM Pro intelligent have both IR RF remote controller, it can not only support for infrared remote control devices, but also supports volume electric curtains, door, radio frequency RF remote control devices such as lights, door sensors,cameras,so RM Pro cost much more than black beans.
Q7. Why choose broadlink ?
+ Invested by China’s largest B2C online store JD.com (NASDAQ: JD) and China’s leading Internet security company Qihu 360 (NYSE: QIHU).
+ Out-of-the-box service with one-button configuration and kit package.
+ 24*7H ultra reliability proven by 300,000,000+ BroadLink and partner units running.
+ Powerful but FREE cloud service enabling control from anywhere.
+ Industrial first “IFTTT” style easy-to-use interaction configuration.
+ Support 315/433Mhz, ZigBee and Bluetooth connectivity
+ CE & FCC certified product quality.
Q8. What is your delivery date?
we will send the order out after payment be confirmed. all the order will be shipping out within 24 hours